This Internet website is provided by British Chambers of Commerce ("the Company"). By using this website, you agree to be bound to the following Terms and Conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site. Please be aware that the Company may revise these Terms and Conditions from time to time by updating this posting. Such revised Terms and Conditions will take effect as of the date of posting. This agreement is a contractual offer by you to us subject to these terms and conditions and no others. On acceptance by us, there exists a binding contractual relationship between you and us.

This document (The Terms and Conditions) sets out the relationship between you and British Chambers of Commerce Ltd.

Definitions
In this agreement the following words shall have the following meanings:

"Us" refers to British Chambers of Commerce, a Company Limted by Guarantee, registered in England and Wales (No : 9635) and "we" and "our" will be construed accordingly.

The British Chambers of Commerce Registered Office, 65 Petty France, London, SW1H 9EU.

"You" refers to the customer or user who uses the Site subject to these terms and conditions and "your" will be construed accordingly.

"Site" means the site on the World Wide Web located at chamberonline.co.uk / britishchambers.org.uk, and "Content" means the information and other material available within the Site.

Availability
You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. We and/or our suppliers may make improvements and/or changes in the Site at any time.

Warranty
We will perform our services with reasonable care and skill. No representation or warranty is given that the services will be uninterrupted or error free or that all errors or defects can be corrected or remedied.

We will not be responsible for any loss or damage sustained or incurred by any third party (including without limitation, any loss of use of any software or equipment, or loss of or spoiling of any data) resulting from any defect, deficiency or error in any equipment or software or any associated documentation, or for any failure or interruption of any telecommunications facilities or network systems which is beyond our control.

You further acknowledge that some of the Content is supplied to us (directly and indirectly) by third parties and accordingly we can offer no warranty of whatever nature in relation to such Content.

You acknowledge that the entire risk arising out of the use or performance of the Site remains with you. Data Protection
Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your request to us and for reporting website use to our partners. This is subject to the proviso that we may disclose your data to such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

British Chambers of Commerce retains and uses your personal information to provide you with a personalised service and to include appropriate information about other business services that may be of interest to you. We may also use the information to process internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Liability
In no event shall British Chambers of Commerce Ltd or members of the Expert Panel be liable for any loss or damage whatsoever arising directly or indirectly from the advice or information given on this Site. The information provided in this Site, (including responses from members of the Expert Panel) is generic in nature and does not constitute any form of specific advice and is, therefore, not intended to be relied upon in making (or refraining from making) any specific investment, or other decision. While we make every effort to ensure that the information provided is accurate and up to date, we make no guarantees regarding this and members should be aware that any documents which are downloaded may be superseded at any time.

We recommend that you always take appropriate advice before proceeding with any action which may affect your business. Your statutory rights in relation to any goods or services purchased through the Site are not affected.

Complaints Procedure
The ultimate responsibility for investigating a complaint rests with the Board of British Chambers of Commerce Ltd.

A named person at British Chambers of Commerce Ltd registered office will deal with the complaint initially. The complaint will be recorded with name of customer, method of complaint e.g. letter, telephone call, date complaint received and action taken. If the complaint is passed on to another person, it will be tracked to ensure prompt action.

All complaints, to British Chambers of Commerce Ltd, will be logged centrally at British Chambers of Commerce Ltd registered office.

If the complaint cannot be resolved immediately, an acknowledgement will be sent to the customer giving the named contact and a copy of the complaints procedure (if necessary).

All relevant parties (including any sub -contractor) in the complaint will be fully involved in the investigation.

The complainant will receive a substantive response within ten working days, or a holding reply explaining when a substantive response will be made. Subsequent correspondence will be responded to within the same deadlines.

If a sub-contractor has provided the British Chambers of Commerce Ltd service to a customer and the customer complaint cannot be resolved by that sub-contractor, the complaint will immediately be referred to the board of directors at British Chambers of Commerce Ltd headquarters, for direction to the Board as the final arbiter.

Links
The Site may contain hyperlinks to other web sites. The products and services offered by us are sometimes through third party companies. These third party companies will provide additional products and services for and behalf of us. By using any of these third party companies, you are agreeing to be bound by, and comply with, their terms and conditions or terms of service. These third party companies are not a part of our company and under no circumstances shall we be liable for any losses or damages caused by a third party company. Such limitation shall also apply with respect to damages incurred by reason of other services or goods received through by a recommended third party company. If you accept any products or services offered by a third party company, then all communication must be between you and the third party company. We will not be responsible or liable for any communication or misrepresentation of the third party company.

You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You agree and acknowledge that you are solely responsible for evaluating any goods or services offered by us or third parties via the Site and that we will not be a party to or in any way responsible for any transactions between you and third parties. Any dissatisfaction or violation of terms and conditions by either party should be written in an official letter to us stating all facts and instances.

Intellectual Property and use of Software
You acknowledge that all copyright, trademarks, database rights and all other intellectual property rights in the Content shall remain vested in us or our licensors. Your use of any software that is made available to download from the Site or via any hyperlink contained on the Site ("Software") is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("Licence Agreement"). You may not install, copy or use any Software that is accompanied by or includes a Licence Agreement unless you first agree to the terms of such Licence Agreement.

All title, copyrights and other intellectual property subsisting in this web Site or in any artwork connected with the web Site belong to us and will remain our property at all times - unless otherwise stated.

Security
You are responsible for the security and proper use of your user name and passwords used from time to time in connection with the Site and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people. You must immediately inform us if there is any reason to believe that your user name or password has or is likely to become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way. If you forget or lose a password or user name you must contact us and satisfy such security checks as we may operate. We reserve the right to suspend user name and password access to the Site and the Services if at any time we consider that there is or is likely to be a breach of security. We reserve the right (in our sole discretion) to require you to change any or all of the passwords used by you in connection with the Site. You must immediately inform us of any changes to the information you supplied when registering for the Site.

Personal Information
We explicitly ask when we need information that personally identifies you ("Personal Information"). For example, if you wish to register as a provider of information for the Site, we ask you for your name and email address. The way that we deal with your Personal Information is described in our Privacy Statement If you purchase products or services through the Site or participate in any competitions on the Site, we will provide your personal information to the necessary third parties. We also use your personal information to operate the Site and to keep you up to date with relevant news and initiatives via our eBulletin.

To make sure that your Personal Information is correct and up-to-date, you should review and update your personal information regularly using the edit your details facility on the Site. You may also require us to delete the Personal Information we hold about you and if you wish us to do so, please notify us by email. If at any time you believe that we have not adhered to these principles, please notify us by email and we will use all commercially reasonable efforts to determine and correct the problem.

Miscellaneous
Notices shall be given to the relevant party at the addresses given by you, or at such address as is notified to the other to this purpose.

This agreement constitutes the whole agreement between the parties and can only be varied in writing.

We may assign the benefit (subject to the burden) of this agreement to any purchaser of our business.

The Site is used at your own risk. We accept no liability for any loss or damage to your hardware and/or software and/or data resulting from your access and/or use of the Site.

Your statutory rights are not affected at all by these terms and conditions.

This agreement shall be governed by and construed in accordance with the laws of England. Any dispute will be dealt with by the English courts.

Each party confirms that, save as expressly set out in this agreement, no term of this agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party who but for that Act would not have been entitled to enforce such terms.